Category: Mike Jurney

I just sent the following text to Time Warner’s support queue. Keep in mind that their site was sufficiently broken…

I just sent the following text to Time Warner’s support queue. Keep in mind that their site was sufficiently broken that I had to describe in my feedback field how I would have checked the checkboxes above, had they not been broken…

The javascript on your feedback page is broken, so I can’t hit the checkboxes above.

Am I a customer?: [x] Yes

How often do I use On Demand?: [x] Often

What do you usually watch On Demand? [x] Movies [x] Sports & Events [x] Premium Series (HBO, Showtime) [x] Music [x] TV Show

-BEGIN free-form text feedback field-

So here’s my actual feedback:

It takes me less than a minute to set up an organized search to pirate a series, or show, or movie that I want. It comes down over your (or another) data network, and is decoded, and made – from my perspective – instantly available on my media PC with essentially no effort on my part past typing a single search query.

That said, I’m a man who makes his life in software. I only ever choose the Internet when Time Warner will not let me buy the show I want. I just spent an hour trying to figure out how to get the first episode of season 2 of Walking Dead on my TV, and for the life of me I cannot figure out how to do it. I tried the on-TV menus, I tried the twcondemand.com search functions, I tried searching generally, and I got: Nothing. It seems that I can get the last 2-3 episodes, but I can’t fill the gap between the end of Season 1 (available on Netflix) and the tiny window on Season 2 that you provide.

Then I put the name of the series into my Nerd Cable pipeline, and in the time it’s taken me to type this I’ve been able to download the entire second season of the show I want, in HD, which I’m about to thoroughly enjoy watching.

I’m trying – Guys, I shit you not: I’m really fucking trying – to pay you for the things I want to watch. My consistent experience, though, is that I can spend an hour or more dorking around on your systems and come up with nothing, or I can spend less than 5 minutes on the Internet, and while I do the dishes it comes down and is decoded and is ready to watch at my leisure.

You tell me what you’d do.

-END free-form text feedback field-

Here’s my question to all of you: How hard do you try to pay the “content creators” who hold the spigot on your entertainment pipe?